|Ms. SUMIE SUGANO
Born in Fukuoka Prefecture. She has experienced many VIP flights when she was a foreign and domestic airline.
After that, she provided customer service guidance at a restaurant group in Tokyo while working as a secretary, printing as a family business, and an advertising agency.
She moved to Tokyo and worked at a restaurant when she got married to her chef she met there.
After gaining experience in management work, she became the manager of “Kunimi” in June 2019. She is now not only running stores, but also working as a branding producer to solve restaurant issues.
Work place: Kunimi
In May 2012, “Kunimi” opened on the top floor of the adjacent Tokyo Solamachi at the same time as the opening of Tokyo Sky Tree. From the window 150m above the ground and 6m high, you can see the sky tree in front of you and the panorama from Mt. Fuji to Maihama, and you can enjoy authentic Japanese cuisine while enjoying the ever-changing scenery.
The interior is based on the concept of “the interior of the store is full of Edo atmosphere”, and all seats are daringly table seats so that you can fully enjoy the scenery while feeling the warmth of the old-fashioned wood. There are also private rooms and private rooms on the mezzanine floor.
The signboard menu, Crab Course, allows you to enjoy fresh crab dishes as the chef is judged in front of you as if it was airlifted from Hokkaido.
In addition, the staff makes duck sukiyaki right in front of you, so you can enjoy a live performance.
In addition, there are plenty of course meals where you can enjoy seasonal seafood and ingredients purchased daily from Toyosu, as well as single dishes.
Ms. Sumie Kanno, who acquired an International Sommelier of Sake (International kikisake-shi) shortly after acquiring a Sommelier of Sake (Kikisake-shi) in 2018.
“We do not fix the selection of sake, but try to arrange more than a dozen types with an emphasis on season and topicality. Also, since there are many customers from all over the country and entertainment, the story will be lively through sake. As much as possible, we have sake from all over Japan. The other day, a huge typhoon damage occurred in Chiba prefecture, so although it is a small amount, we are now focusing on sake in Chiba prefecture as part of our support. increase”
When selling sake, it is important to tell the story of the sake to the customer first.
“Among our customers, many foreign customers are particularly interested in the story.
Our shop is a very useful sales method because 30% to 40% of our customers are foreigners.”
For foreigners who want to enjoy Japanese food and sake as “Japanese culture”, it seems that acquiring qualifications was very useful in telling stories and telling stories, rather than in terms of taste and compatibility with food.
In addition to having experience as a flight attendant, she also has experience living overseas, so Ms. Kanno has no problem with customer service in English.
However, not all staff can serve customers in English.
“When the staff interacts in English, we give advice and then go to the customer service. Since it is important to communicate with customers, we try to be proactive even for foreign customers. “
In the future, in addition to operating stores, she is planning and considering holding sake events, and is expected to be active not only in Japan but also for sake fans around the world.
Address: 1-1-2 Oshiage, Sumida-ku, Tokyo Skytree Town, Tokyo Solamachi 31F
Business hours: 11: 00-16: 00/17: 00-23: 00
Number of seats: 60 seats
(as of December 2019)